Individuals may also need to complete additional coursework upon hire. Basic Life Support (BLS) may be required in some areas. Able to manage and prioritize tasks simultaneously while working directly with patients who may exhibit diverse needs. Must be willing to adjust work schedules in response to department or clinical needs. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities. Turn problems into opportunities by developing innovative and creative solutions. Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy and maintain positive communication during a rapidly changing/dynamic environment. Ability to communicate with individuals and small groups with credibility and confidence. Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications. Effectively multitask without compromising quality. Ability to work independently, be goal-directed and have strong organizational skills. Exposure to electronic health record preferred. Individuals that have not completed a Medical Terminology course will be required to successfully complete a Medical Terminology course within six months of employment.Īssociate's Degree and coursework in a healthcare related field is preferred (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist or comparable). Requires computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications. High school diploma or GED and one year of customer service experience required, such as administrative, physician's office, appointment scheduler or retail/service industry. This role requires flexibility which may include cross-coverage and travel depending on location. Able to navigate through multiple electronic applications and devices, medical equipment, examples include iPad/tablets, Text Reminder Notifications, and assisting patients in using Kiosks. Performs related administrative duties such as processing ABN forms, insurance verification, as well as processes patient appointment communications and related materials. Schedules and reschedules tests/consults requests from various venues of communication. Obtains or verifies patient demographics, medical insurance information, and properly advises patients of scheduling delays or changes to the appropriate individuals, and serves as a direct contact and resource to the patient. Allows care providers to focus on patient care by coordinating details of patient visits, which can include: coordinating complex appointment schedules and daily activities of the care providers in a multispecialty medical practice, preparing patients, completing pre-examination record information, managing the flow of patient materials. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.įacilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S.
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